“A Refreshing Approach to Business Solutions”
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What is it?
A Digital Hosted Phone System through PE lets you take full control of
your communications. We eliminate all need for the existing telephone
company & existing old hardware, with no more concern for # of lines,
long distance carriers, state & local
taxes,PBX equipment and maintenance. All
this is replaced by PE with hosted PBX
service & new digital telephones.
How does it work?
Our service operates using your existing
internet connection (VOIP) to communicate to
our PBX (Phone System) This system manages
all your phone’s features: extensions, voicemail,
attendant menus, music on hold, call ques, etc.
What do I need to buy?
In order to access this system you are required to
have SIP compatible digital phones, this is the only
significant one time cost associated with your
upgrade. Once you have phones and service through
PE, things will operate much the same as they
always have for sending and receiving phone calls.
However you will now have the access to numerous
features and abilities previously unheard of.
How is it better?
While there are innumerable advantages of our
system the dynamic scalability remains one of the
most beneficial difference. Digital phone service
works quite differently from traditional analog
phones. Phone numbers (DID – Direct In Dial) are
used to bring callers into your phone system. They
are no longer a limiting factor to how many calls you can send or
receive at a time. The amount of calls that you can engage in is only
limited by your staffs ability or number of phones available. This allows
your office to only pay for the usage and needs of the given moment,
not based on the worst case outlook for the entire month.
What are other benefits?
Another big difference in digital phones, especially if
you have never had any PBX before, is the ability to
manage your calls: Which phones ring, how long they
ring, what happens when a call is not answered, and
many other features that were never even a
consideration before.
How is it setup and maintained?
Full customization and access to all features are
configured through the web portal. Here you have the
ability to control all of the aspects of your telephone
system. While this is always available to our clients,
often it is this proposition that keeps many people
from switching to a new “complicated” phone system.
At PE we manage deploy and handle all of the initial,
day to day, and emergency configuration of your phone
system, all included with your phone service at no additional charge.
Some companies choose to exclusively manage their phone system but
most have more pressing things to worry
about than learning how to manage their phone system. From start to
finish PE telecommunications can bring your business into a high tech
advanced phone system with cost effective equipment and substantial
long term cost savings
- FAQ -
Why pay per minute?
Telephone companies offer unlimited plans for simplicity, they can charge you based on
the worst case scenario, and still turn a profit. With our service you only pay for your
outgoing calls which leads to significant savings.
Can I keep my phone numbers?
Absolutely! The port process is simple, a one time $20 / number fee applies.
You only need to port the advertised numbers
Can I use my existing phones?
Not recommended. While a device may be used to create a traditional dial tone to work
with your legacy devices in your office, it is not a recommended option as you lose many
of the features and benefits of fully digital phone systems.
What if I loose power/internet?
In the event of power failure or internet interruption you are unable to place or receive
calls, unlike traditional phones or locally hosted phone systems phone calls are still
routed to voicemails, or call systems. In the event of loss of service a failover can be set
as well that will transfer or forward calls to another number or cell.
How many lines can the phones support?
You no longer have to make decisions for number of lines to have based on possible
volume. Each phone system is able to handle over 100 calls at any given time. Each
phone is able to maintain 3-6 phone calls at a time (model specific).
How do I make changes to my phone system?
Most clients choose to simply send change requests to us, however full customization is
available to our business clients through our website login. The site is mobile friendly for
easy changes on the go.
Can I forward calls to my cell phone?
Calls coming into our phone system can be directed to any destination you desire.
Inbound calls may also be transferred to any phone or number by the user as simply as
transferring to a co worker inside the office.
How does it work?
Digital IP phones use your existing high speed internet connection to handle all of your
business communications. An Internet connection is all that is required. Anywhere you
have internet your phone is your office: Hotel room, Home, Office or anywhere in the
world. Our service is called Hosted PBX phone system. Many offices already own a PBX
that is mounted inside your office, this PBX is what handles your extensions, voicemail,
Auto attendants etc… Modern technology now allows your phone system to be hosted
in secure cloud server facilities, giving you much better reliability and service without the
initial cost or responsibility of maintenance of your own hardware.
Can I use a WIFI network?
Most digital office phones require a LAN (hardwired) connection, however in special
need environments hardware is available to provide LAN connections from a wireless
network.
-Features-
Conditions
Controls destination of calls based on a set of variables such as time of day, date,
hours. Typically used to set hours of operations,
Auto Attendants
Recorded messages for directing destinations based on number pressed e.g press 1
for sales, press 2 for returns…
Hunt Lists
Manage which phones ring, simultaneous or cycle
Conference Rooms
Allows multiple calls to talk together includes admin options (mute, block etc…)
Call Ques
Inbound call management system, directing calls to selected agents with on hold options
(Auto callback, Time to Answer, Periodic Announcements... etc)
Paging & Intercom
Loudspeaker or speakerphone, 1 or 2 way, group or individual announcements
Call Flows
Play recorded messages, direct calls to multiple and custom destinations
Transfer Calls
Inner-office or external, attended (you introduce) or blind (direct pass thru)
Follow Me
Allows another number to ring simultaneously or on failover E.g. Office phone & cell
ring, if no answer call will go to your business voicemail
Voicemail
Full featured voice message answering system, save, forward message, email
notifications, & remote access.
Call Campaigns
Create a list of numbers to be called in sequence, with agents or automated messages.
e.g create a monthly contact list for sales team (no manual dialing)
Music On Hold
default, or customized music (streaming music or custom audio), including
advertisements or current specials
Dynamically Scalable
No need to add lines to handle volume, all calls are answered.
Unlimited Devices
No per device fee, or limit, monthly cost does not change (only usage is billed)
Digital Fax
Receive faxes via email, send from your PC or via web interface.
Call Recording
record and archive phone calls for legal or quality control purposes
Call Details Reporting
Call analytics, including calls per day, calls answered, abandoned etc.
Caller ID
Name & number of caller (always free)
INFO
Digital Hosted Phone Platform